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How to solve the "connection to partner 'visuinfoec6:sapdp06' broken" error?

Feb 03, 2017 at 04:00 PM

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Dear Friends,

I am not able to launch my SAP system from yesterday!!! not sure what went wrong here.

Kindly, have a look at attached screenshot and help me to solve the same.

Thanks for your help in advance.

Thanks,

Krishna

screen.png (37.6 kB)
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5 Answers

Matt Fraser
Feb 03, 2017 at 05:06 PM
0

Hi Krishna,

First off, I changed the primary tag of your question to "SAP NetWeaver Application Server for ABAP," as it's clear you are talking about an ABAP system.

It is very obvious from your screenshot that your application server is down (see the yellow status in your SAPMMC), and this is the reason for the "connection broken" error from your SAPGUI. SAPGUI cannot connect to the server if it's down. As an aside, SAPGUI 710 has been out of support for many years -- you should consider upgrading to SAPGUI 740. It is backwards-compatible to all currently supported ABAP application server releases (and many that are no longer supported).

The real question for you here is why is your application server down. You should be able to find out more by investigating the work process traces. For instance, expand the tree shown in your SAPMMC until you find the disp+work.exe process, which will likely be either grey (down) or yellow (starting or in error), and right-click it and choose Developer Trace. Investigate that log file for clues (probably marked "error") about what went wrong.

If it's not the disp+work process, it might be another, such as msg_server.exe. Same thing applies.

Very likely you will be able to find the reason for yourself. If it's not immediately obvious, you can probably search the forums based upon error messages you see in the traces, and you'll find hints for further troubleshooting. And please do search before simply posting back here with the error, as chances are you have not encountered a brand new error never seen before. When you find the cause and you solve your problem, let us know how you solved it here, as that will then help everyone in the future with the same problem.

Cheers,
Matt

p.s. I highly recommend reading How to Ask Good Questions in the Forums to Get Good Answers.

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Krishna Koneri Feb 03, 2017 at 07:17 PM
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Hi Matt,

Thanks for your time and brief here.

I will follow the step which has been mentioned by you and this error has occurred first time to me.

Somehow, I am learning SAP now, so it is obvious that I might have done some mistake in SAP MMC or with server connections etc...

Let me cross check once again and will update the same here.

If possible provide solution/possiblities by step info like; step1--> step 2 ---> and step 3 and so on.. If possible (these steps may helpful for a newbie here) !!!

Thanks,

Krishna

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Krishna Koneri Feb 04, 2017 at 03:28 PM
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Developer trace log details;
---------------------------------------------------
trc file: "dev_disp", trc level: 1, release: "700"
---------------------------------------------------
sysno      06
sid        EC6
systemid   560 (PC with Windows NT)
relno      7000
patchlevel 0
patchno    75
intno      20050900
make:      multithreaded, Unicode, optimized
pid        1836
Sat Feb 04 20:30:55 2017
kernel runs with dp version 217000(ext=109000) (@(#) DPLIB-INT-VERSION-217000-UC)
length of sys_adm_ext is 572 bytes
*** SWITCH TRC-HIDE on ***
***LOG Q00=> DpSapEnvInit, DPStart (06 1836) [dpxxdisp.c   1237]
shared lib "dw_xml.dll" version 75 successfully loaded
shared lib "dw_xtc.dll" version 75 successfully loaded
shared lib "dw_stl.dll" version 75 successfully loaded
shared lib "dw_gui.dll" version 75 successfully loaded
shared lib "dw_mdm.dll" version 75 successfully loaded
rdisp/softcancel_sequence :  -> 0,5,-1
use internal message server connection to port 3906
Sat Feb 04 20:31:00 2017
*** WARNING => DpNetCheck: NiAddrToHost(1.0.0.0) took 5 seconds
***LOG GZZ=> 1 possible network problems detected - check tracefile and adjust the DNS settings [dpxxtool2.c  5273]
MtxInit: 30000 0 0
DpSysAdmExtInit: ABAP is active
DpSysAdmExtInit: VMC (JAVA VM in WP) is not active
DpIPCInit2: start server >visuinfoec6_EC6_06                      <
DpShMCreate: sizeof(wp_adm)18304(1408)
DpShMCreate: sizeof(tm_adm)3994272(19872)
DpShMCreate: sizeof(wp_ca_adm)24000(80)
DpShMCreate: sizeof(appc_ca_adm)8000(80)
DpCommTableSize: max/headSize/ftSize/tableSize=500/8/528056/528064
DpShMCreate: sizeof(comm_adm)528064(1048)
DpFileTableSize: max/headSize/ftSize/tableSize=0/0/0/0
DpShMCreate: sizeof(file_adm)0(72)
DpShMCreate: sizeof(vmc_adm)0(1440)
DpShMCreate: sizeof(wall_adm)(38456/34360/64/184)
DpShMCreate: sizeof(gw_adm)48
DpShMCreate: SHM_DP_ADM_KEY(addr: 06600040, size: 4653368)
DpShMCreate: allocated sys_adm at 06600040
DpShMCreate: allocated wp_adm at 06601E40
DpShMCreate: allocated tm_adm_list at 066065C0
DpShMCreate: allocated tm_adm at 066065F0
DpShMCreate: allocated wp_ca_adm at 069D5890
DpShMCreate: allocated appc_ca_adm at 069DB650
DpShMCreate: allocated comm_adm at 069DD590
DpShMCreate: system runs without file table
DpShMCreate: allocated vmc_adm_list at 06A5E450
DpShMCreate: allocated gw_adm at 06A5E490
DpShMCreate: system runs without vmc_adm
DpShMCreate: allocated ca_info at 06A5E4C0
DpShMCreate: allocated wall_adm at 06A5E4C8
MBUF state OFF
DpCommInitTable: init table for 500 entries
Sat Feb 04 20:31:01 2017
EmInit: MmSetImplementation( 2 ).
MM global diagnostic options set: 0
<ES> client 0 initializing ....
<ES> InitFreeList
<ES> block size is 1024 kByte.
Using implementation flat
<EsNT> Memory Reset disabled as NT default
<ES> 511 blocks reserved for free list.
ES initialized.
rdisp/http_min_wait_dia_wp : 1 -> 1
***LOG CPS=> DpLoopInit, ICU ( 3.0 3.0 4.0.1) [dpxxdisp.c   1623]
Sat Feb 04 20:31:02 2017
***LOG Q0K=> DpMsAttach, mscon ( visuinfoec6) [dpxxdisp.c   11586]
Sat Feb 04 20:31:03 2017
DpStartStopMsg: send start message (myname is >visuinfoec6_EC6_06                      <)
DpStartStopMsg: start msg sent
CCMS: AlInitGlobals : alert/use_sema_lock = TRUE.
CCMS: Initalizing shared memory of size 60000000 for monitoring segment.
Sat Feb 04 20:31:05 2017
CCMS: start to initalize 3.X shared alert area (first segment).
DpMsgAdmin: Set release to 7000, patchlevel 0
MBUF state PREPARED
MBUF component UP
DpMBufHwIdSet: set Hardware-ID
***LOG Q1C=> DpMBufHwIdSet [dpxxmbuf.c   1050]
DpMsgAdmin: Set patchno for this platform to 75
Release check o.K.
Sat Feb 04 20:31:43 2017
*** ERROR => W0 (pid 2208) died [dpxxdisp.c   14241]
*** ERROR => W1 (pid 2216) died [dpxxdisp.c   14241]
*** ERROR => W2 (pid 2224) died [dpxxdisp.c   14241]
*** ERROR => W3 (pid 2232) died [dpxxdisp.c   14241]
*** ERROR => W4 (pid 2240) died [dpxxdisp.c   14241]
*** ERROR => W5 (pid 2248) died [dpxxdisp.c   14241]
my types changed after wp death/restart 0xbf --> 0xbe
*** ERROR => W6 (pid 2256) died [dpxxdisp.c   14241]
my types changed after wp death/restart 0xbe --> 0xbc
*** ERROR => W7 (pid 2264) died [dpxxdisp.c   14241]
my types changed after wp death/restart 0xbc --> 0xb8
*** ERROR => W8 (pid 2272) died [dpxxdisp.c   14241]
*** ERROR => W9 (pid 2280) died [dpxxdisp.c   14241]
*** ERROR => W10 (pid 2288) died [dpxxdisp.c   14241]
my types changed after wp death/restart 0xb8 --> 0xb0
*** ERROR => W11 (pid 2296) died [dpxxdisp.c   14241]
my types changed after wp death/restart 0xb0 --> 0xa0
*** ERROR => W12 (pid 2304) died [dpxxdisp.c   14241]
my types changed after wp death/restart 0xa0 --> 0x80
*** DP_FATAL_ERROR => DpWPCheck: no more work processes
*** DISPATCHER EMERGENCY SHUTDOWN ***
increase tracelevel of WPs
NiWait: sleep (10000ms) ...
NiISelect: timeout 10000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:31:53 2017
NiISelect: TIMEOUT occured (10000ms)
dump system status
Workprocess Table (long)Sat Feb 04 15:01:53 2017
========================
No Ty. Pid      Status  Cause Start Err Sem CPU    Time  Program  Cl  User         Action                    Table
-----------------------------------------------------------------------------------------------------------------------
 0 DIA     2208 Ended         no      1   0             0                                                              
 1 DIA     2216 Ended         no      1   0             0                                                              
 2 DIA     2224 Ended         no      1   0             0                                                              
 3 DIA     2232 Ended         no      1   0             0                                                              
 4 DIA     2240 Ended         no      1   0             0                                                              
 5 DIA     2248 Ended         no      1   0             0                                                              
 6 UPD     2256 Ended         no      1   0             0                                                              
 7 ENQ     2264 Ended         no      1   0             0                                                              
 8 BTC     2272 Ended         no      1   0             0                                                              
 9 BTC     2280 Ended         no      1   0             0                                                              
10 BTC     2288 Ended         no      1   0             0                                                              
11 SPO     2296 Ended         no      1   0             0                                                              
12 UP2     2304 Ended         no      1   0             0                                                              
Dispatcher Queue StatisticsSat Feb 04 15:01:53 2017
===========================
+------+--------+--------+--------+--------+--------+
|  Typ |    now |   high |    max | writes |  reads |
+------+--------+--------+--------+--------+--------+
| NOWP |      0 |      2 |   2000 |      6 |      6 |
+------+--------+--------+--------+--------+--------+
|  DIA |      5 |      5 |   2000 |      5 |      0 |
+------+--------+--------+--------+--------+--------+
|  UPD |      0 |      0 |   2000 |      0 |      0 |
+------+--------+--------+--------+--------+--------+
|  ENQ |      0 |      0 |   2000 |      0 |      0 |
+------+--------+--------+--------+--------+--------+
|  BTC |      0 |      0 |   2000 |      0 |      0 |
+------+--------+--------+--------+--------+--------+
|  SPO |      0 |      0 |   2000 |      0 |      0 |
+------+--------+--------+--------+--------+--------+
|  UP2 |      0 |      0 |   2000 |      0 |      0 |
+------+--------+--------+--------+--------+--------+
max_rq_id12
wake_evt_udp_now0
wake events      total     8,  udp     7 ( 87%),  shm     1 ( 12%)
since last updatetotal     8,  udp     7 ( 87%),  shm     1 ( 12%)
Dump of tm_adm structure:Sat Feb 04 15:01:53 2017
=========================
Term    uid  man user    term   lastop  mod wp  ta   a/i (modes)
Workprocess Comm. Area BlocksSat Feb 04 15:01:53 2017
=============================
Slots: 300, Used: 1, Max: 0
+------+--------------+----------+-------------+
|   id | owner        |   pid    | eyecatcher  |
+------+--------------+----------+-------------+
|    0 | DISPATCHER   |       -1 | *WPCAAD000* |
NiWait: sleep (5000ms) ...
NiISelect: timeout 5000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:31:58 2017
NiISelect: TIMEOUT occured (5000ms)
DpHalt: shutdown server >visuinfoec6_EC6_06                      < (normal)
DpJ2eeDisableRestart
DpModState: buffer in state MBUF_PREPARED
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIModState: change state to SHUTDOWN
DpModState: change server state from STARTING to SHUTDOWN
Switch off Shared memory profiling
ShmProtect( 57, 3 )
ShmProtect(SHM_PROFILE, SHM_PROT_RW
ShmProtect( 57, 1 )
ShmProtect(SHM_PROFILE, SHM_PROT_RD
DpWakeUpWps: wake up all wp's
Stop work processes
Stop gateway
killing process (2192) (SOFT_KILL)
Stop icman
killing process (2200) (SOFT_KILL)
Terminate gui connections
wait for end of work processes
wait for end of gateway
[DpProcDied] Process lives  (PID:2192  HANDLE:1568)
waiting for termination of gateway ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:31:59 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died  (PID:2192  HANDLE:1568)
wait for end of icman
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:00 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:01 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:02 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:03 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:04 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:05 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:06 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:07 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:08 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:09 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process lives  (PID:2200  HANDLE:1572)
waiting for termination of icman ...
NiWait: sleep (1000ms) ...
NiISelect: timeout 1000ms
NiISelect: maximum fd=1597
NiISelect: read-mask is NULL
NiISelect: write-mask is NULL
Sat Feb 04 20:32:10 2017
NiISelect: TIMEOUT occured (1000ms)
[DpProcDied] Process died  (PID:2200  HANDLE:1572)
DpStartStopMsg: send stop message (myname is >visuinfoec6_EC6_06                      <)
NiIMyHostName: hostname = 'visuinfoec6'
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 4 (AD_STARTSTOP), ser 0, ex 0, errno 0
DpConvertRequest: net size = 189 bytes
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=562,pac=1,MESG_IO)
MsINiWrite: sent 562 bytes
send msg (len 110+452) to name                    -, type 4, key -
DpStartStopMsg: stop msg sent
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 received data (rcd=274,pac=1,MESG_IO)
NiBufIIn: NIBUF len=274
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 274 bytes
MSG received, len 110+164, flag 1, from MSG_SERVER          , typ 0, key -
DpHalt: received 164 bytes from message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
NiIRead: read for hdl 2 timed out (0ms)
DpHalt: no more messages from the message server
DpHalt: send keepalive to synchronize with the message server
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=114,pac=1,MESG_IO)
MsINiWrite: sent 114 bytes
send msg (len 110+4) to name           MSG_SERVER, type 0, key -
MsSndName: MS_NOOP ok
Send 4 bytes to MSG_SERVER
NiIRead: hdl 2 received data (rcd=114,pac=1,MESG_IO)
NiBufIIn: NIBUF len=114
NiBufIIn: packet complete for hdl 2
NiBufReceive starting
MsINiRead: received 114 bytes
MSG received, len 110+4, flag 3, from MSG_SERVER          , typ 0, key -
Received 4 bytes from MSG_SERVER                              
Received opcode MS_NOOP from msg_server, reply MSOP_OK
MsOpReceive: ok
MsSendKeepalive : keepalive sent to message server
NiIRead: hdl 2 recv would block (errno=EAGAIN)
Sat Feb 04 20:32:11 2017
NiIPeek: peek for hdl 2 timed out (r; 1000ms)
NiIRead: read for hdl 2 timed out (1000ms)
DpHalt: no more messages from the message server
DpHalt: sync with message server o.k.
detach from message server
***LOG Q0M=> DpMsDetach, ms_detach () [dpxxdisp.c   11899]
NiBufSend starting
NiIWrite: hdl 2 sent data (wrt=110,pac=1,MESG_IO)
MsINiWrite: sent 110 bytes
MsIDetach: send logout to msg_server
MsIDetach: call exit function
DpMsShutdownHook called
NiBufISelUpdate: new MODE -- (r-) for hdl 2 in set0
SiSelNSet: set events of sock 1508 to: ---
NiBufISelRemove: remove hdl 2 from set0
SiSelNRemove: removed sock 1508 (pos=2)
SiSelNRemove: removed sock 1508
NiSelIRemove: removed hdl 2
MBUF state OFF
AdGetSelfIdentRecord: >                                                                           <
AdCvtRecToExt: opcode 60 (AD_SELFIDENT), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
AdCvtRecToExt: opcode 40 (AD_MSBUF), ser 0, ex 0, errno 0
blks_in_queue/wp_ca_blk_no/wp_max_no = 1/300/13
LOCK WP ca_blk 1
make DISP owner of wp_ca_blk 1
DpRqPutIntoQueue: put request into queue (reqtype 1, prio LOW, rq_id 15)
MBUF component DOWN
NiICloseHandle: shutdown and close hdl 2 / sock 1508
NiBufIClose: clear extension for hdl 2
MsIDetach: detach MS-system
cleanup EM
EsCleanup ....
EmCleanup() -> 0
Es2Cleanup: Cleanup ES2
***LOG Q05=> DpHalt, DPStop ( 1836) [dpxxdisp.c   10259]
Good Bye .....
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Juan Reyes
Feb 06, 2017 at 12:19 PM
0
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Raquel Gomez
Feb 06, 2017 at 02:48 PM
0


Hi Krishna,

Dispatcher trace file shows Dispatcher dying because all work processes died:
*** DP_FATAL_ERROR => DpWPCheck: no more work processes
*** DISPATCHER EMERGENCY SHUTDOWN ***

Check further information that should be given on WP0 trace file (ded_w0 can be found under DIR_HOME folder) at same timestamp (Sat Feb 04 20:31:43 2017).
If more analysis is needed, please attach trace file.

Regards,
Raquel

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