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Former Member

Operation not yet implemented error in PDF export

Greetings! This error started to appear just this morning (everything was working just fine yesterday) when the users attempt to export a Crystal Report to a PDF file. I've searched the net, and nothing out there solves the problem. The report is using just Arial font, so it is not do to some esoteric font. The msvcp100 and msvcr100 files are from July, so they are fine. Frankly, I'm stumped, so if anyone has any suggestions on what we can try, I'd appreciate the input. In the meantime, I have modified the code to export to a Word format, which is working just fine, as does exporting to an RTF format; it is just the PDF export that is causing this issue. Help! Thanks....

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7 Answers

  • Nov 19, 2015 at 11:53 PM

    Hi Lyle


    What version of CR? (include SP)

    What version of .NET?

    Win or web app?

    OS?

    Browser?

    Typically this is an issue related to incorrect runtime (e.g.; old runtime trying to run new reports).

    - Ludek

    Senior Support Engineer AGS Product Support, Global Support Center Canada

    Follow me on Twitter

    Got Enhancement ideas? Use the SAP Idea Place

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    Former Member
    Nov 20, 2015 at 11:27 PM

    This appears to be an issue resulting from Windows Update KB 3102429. The solution so far is to rollback the update. The update changes many font files and could be the direct cause of the problem. Arial appears to be one of the fonts that was updated. You could try replacing your current Arial font files with some from another computer that has not been updated and see if it solves the issue. You can go to c:\windows\fonts to see the latest fonts installed on your machine. Right now we have told our customers to rollback the update and that has solved the problem for now.

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    Former Member
    Nov 23, 2015 at 12:35 AM

    We also started receiving this error the other day under similar circumstances, and have found that the culprit seems to be the optional windows update KB3102429.

    Once this was uninstalled, everything began working again as expected.

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    Former Member
    Nov 23, 2015 at 10:00 AM

    Hi Lyle,

    we had the same problem this morning after a reboot and several updates on our server.

    Reverting the Microsoft Windows Update KB3102429 solved the problem for us. :-)

    It looks like Microsoft replaced all fonts (or most of them) within this update.

    -- Felix

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    Former Member
    Nov 26, 2015 at 06:32 AM

    We are unable to export any report to PDF with CR 10 runtime on dozens of clients using Windows 7 and Server 2008.

    Uninstalling KB3102429 solved it for us.

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    Former Member
    Nov 30, 2015 at 01:11 PM

    Thanks for the solution, folks! Now if Micro$oft would only test first..... ;-)


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    Former Member
    Dec 11, 2015 at 08:27 PM

    Has anyone solved this issue? Does anyone know? Has Microsoft been notified of the issue?

    I have this issue with an important feature on an application we run on a few hundred workstations. I can uninstall the patch which fixes, but then the patch obviously comes back when Microsoft Updates again and we cannot run the workstations forever with Windows Update turned off.

    And like everyone else, I would rater not have to touch a few hundred workstations!

    Any news on this? Please?

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    • Microsoft have re-released KB3102429 (or released a new patch with the same name, either way it's confusing) on the 19th of January. It includes new versions of Arial and TNR which, in my in-house testing on S2008R2 and W8.1 appear to not cause the problem with exporting to PDF. (Reports from the field are confused though.. it seems not to work for some people. Information is still being gathered.)

      However there are reports that the new patch does cause other problems with Outlook, Word and Excel. (KB3102429 Issues with Crystal Reports - Spiceworks, KB3102429 Archives - Adam Fowler - I.T. From Australia) ymmv.

      Also the MS support page for that patch still lists version numbers for the original version of the patch. The versions installed today (22/01/2016 ~15:00 NZDT) were 5.22 (on S2008R2) and 6.89 (on W8.1)

      Peace.