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Feb 14, 2006 at 10:12 AM

Configurable Products in Service Process (CIC)

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Hello,

If I add a configurable product to a service order in CRMD_ORDER the configuration tab is displayed correctly.

However, if I add a configurable product to a service order in the CIC it is not. I presume this is a feature!

I tried modifying the screen sequence control for screen profile type TSRV to include the configuration tab (TSRV_ID_CONF) but it hasn't worked.

Has anybody had this problem before and can give me a pointer? I've raised an OSS message with SAP but they are very slow in responding at the moment.