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Former Member

Upgrade stuck in phase STARTSAP_TBUPG

Dear Gurus,

Im in the process of upgrade our systems to EPH7, but in the phase of Execution im getting the error STARTSAP_TBUPG, the sapcontrol show GRAY a dispatcher, but the instance start successfully.

I have tried upgrade kernel to the last version possible for me 742 p300.

checked sappfpar for parameters error but nothing help me to start, and the trace files dev_disp and dev_w0 doesnt show any error.


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    author's profile photo Former Member
    Former Member
    Posted on Nov 19, 2015 at 08:19 AM

    Hello Geyson,

    Just to be sure that I follow you, you say the instance is running. when you run 'dpmon' you see running work processes ? Also, when you run saplogon, you get a logon screen ?

    In your attached file we see two PIDs for the dispatcher. When you do a 'ps -ef' do you find PID 8740 ?

    What I would try is:

    1. stopsap

    2. cleanipc

    3. sapcontrol -nr NN -function StopService

    4. check there are no processes for <sid>adm

    5. startsap

    6. sapcontrol -nr NN -function GetProcessList



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  • Posted on Nov 19, 2015 at 08:50 AM

    Hi Geyson,

    As per my assumptions,you're using SUM 1.0 SP14,if yes then for the issue i would suggest you to follow SAP Central note 2084104 - Central Note - Software Update Manager 1.0 SP14 [lmt_005]

    ---------------------< I065580 11/SEP/12 >---------------------------

    MAIN_NEWBAS/STARTSAP_TBUPG:System start failed on NT IA64

    During the MAIN_NEWBAS/STARTSAP_TBUPG phase the upgrade stops with the error message:

    Checks after phase MAIN_NEWBAS/STARTSAP_TBUPG were negative! (...) System start failed

    A possible solution can be note 1696517. To prevent the error, select a target kernel version that includes the related correction.

    along with SAP Note 1696517 - Memory alignment problem in sapstartsrv.exe process

    Hope this will help you in resolution.


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