How to assign multiple agent to activity

[Former Member]

Hi,Experts,

   i developed a workflow with a activtiy,and set the way to get this activity

is expression,set the agent is general task... but when i run this workflow,

2 user(A and B) will get this activity,and in TCODE swia, it also display these 2 user is succ agent, but when i check the sbwp,only 1 user get the activity..Could anyone give a suggestion? Why only 1 user get the activity?

[Former Member · Accepted solution]

Hi,

Maybe it is reserved by one of them?

In that case only Hi/She will se item in inbox but both will be in WF log (however it is marked if item is only in one person inbox).

BR,

artur

[Former Member · Accepted solution]

HI，

   its right the actriivity is marked in wf by one user who can see it in wf log.

  but i didnt click it。 why it will be reserved by the user？

[Former Member · Accepted solution]

It had to be executed by this user - not finished but executed, or just reserved directly.

It will disappear in that moment from other agent inboxes.

You can check detailed technical log for this item - there You will find the answer what was done and when.

Also make a test and generate new case - just go directly to WF log and check how it'is than.

It should be in both users inboxes.

br,

artur