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Former Member
Nov 17, 2015 at 01:23 PM

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Hello,

Need help, I am getting every other day issue in BI 4.0 with error as below,

llegal access to the viewer, please use a valid url.

I had to restart SIA to restore service, I have seen similar issues in this forum but the fix was license key however when I look at the glf logs the issue seems here related to memory.

could someone give some ideas here please. Attached are logs from system.

**ERROR:dgWICDZCore:Document not loaded [kdgWICDZCore.cpp;627]

**ERROR:MemoryManagement:Current process size 8.28162e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.30736e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.33239e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.35629e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.38148e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.40537e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.40819e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:GenericContainer_CdzMgrPluginBase:out of memory [CdzMgrPluginBase.cpp;202]

GenericContainer_ContainerPluginManagerImpl:Release

GenericContainer_ContainerPluginManagerImpl:Release: 0

Uncaught Exception in SilentScope: GenericContainer_CdzMgrPluginBase:createSession: 0

Error=out of memory

**ERROR:GenericContainer_WorkEntityFactoryImpl:out of memory [WorkEntityFactoryImpl.cpp;209]

Uncaught Exception in SilentScope: GenericContainer_WorkEntityFactoryImpl:createSession: 0

Error=out of memory

**ERROR:MemoryManagement:Current process size 8.42958e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.45246e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.47709e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.48576e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.49201e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

Uncaught Exception in SilentScope: GenericContainer_WorkEntityFactoryImpl:createSession: 0.016

Error=out of memory

**ERROR:MemoryManagement:Current process size 8.50071e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

**ERROR:MemoryManagement:Current process size 8.51788e+010 + 0 is over maximum limit 6e+010 [kctMemoryManagement.cpp;57]

Uncaught Exception in SilentScope: GenericContainer_CdzMgrPluginBase:createSession: 0.015

Error=out of memory

Attachments

Out of Memory.jpg (494.0 kB)