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Nov 17, 2015 at 05:33 AM

Status Change for Incident Messages after using the "Reply" button do not working

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Hi to everyone,

I have this problem in my solution manager 7.1

1.- When I press Reply button from customer's interface and add some text, the message do not change its status to In Process.

2.- I read this but still not work.

UC00039 - SAP Solution Manager - Security and Authorizations - SCN Wiki

What can be wrong?

Regards