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Personas screen keeps loading.

Former Member
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I have fulfilled all the pre-requisites in order to install Personas. Please find the screenshot.

Accepted Solutions (1)

Accepted Solutions (1)

steverumsby
Active Contributor
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Have you run the health check in the admin transaction? Were all the lights green? Please help us to help you by telling us what you've already done to try and solve this?

Steve.

Former Member
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Hi Steve,

Thanks for your reply!

Yes i checked it..For few of them it shows red.My kernel patch level is also 101. Does this need to be changed?

Thanks,

Archana

steverumsby
Active Contributor
0 Kudos

The red lights are there for a reason!

Yes, you need at least kernel patch 200 for Personas SP01 to work. Patch 300 is out now and it is always best to go for the most recent.

I suspect your problem is actually caused by the ztta/diag_area being too small. Increase that to 50,000,000. Also increase the global memory, maybe to twice as much? A red light here is bad but an amber light is generally OK.

Then get back if you still have problems.

Steve.

tamas_hoznek
Product and Topic Expert
Product and Topic Expert
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As Steve said, get kernel patch 300 (since 200 has a known issue with tab merging) and bump up both the ztta/diag_area and the em/global_area_MB values. The configuration guide specifies the recommended minimum values for both, which is 20000000 for the former and 1024 for the latter, although I'd rather suggest 2048 for em/global_area_MB.

In addition, also make sure to implement the latest version of note 2179045 because that is at least 7 versions behind.

Answers (1)

Answers (1)

Former Member
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Thanks a lot Steve & Tamas. This helped a lot.