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ITS Admin Instance: What's the initial login and password?


I've installed ITS 6.20

(Version: 6200.1019.53044.0 Buildno: 768746 Package: system.sar

Version: 6200.1019.53044.0 Buildno: 768746 Package: its_adm.sar)

on a win2003 server machine with apache 1.3.

I've installed two instances:

First, the admin instance listening on port 81

and the normal instance listening on port 82

The normal instance works fine and I succesful can connect to sap with service webgui

The admin instance is also running and I get a login screen after starting service admin with the IE browser.


During the installation I was prompted for a admin password and I entered an easy one: admin

What ever I tried, no login pass combination worked.

I tried:

itsadmin / admin

itsadmin / init

itsadmin / itsadmin

itsadm / admin

itsadm / init

itsadm/ itsadm


Could it be that the admin user still is not created?

Do I have to configure something before I can access the admin service?

How could I reset username and password?

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3 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Feb 16, 2006 at 11:26 AM

    Hello Knud,

    as stated in the note, there should be a key named (Admin/Users/itsadmin) in the ItsRegistryADM.xml:

    <key name="Admin">

    ..<key name="Users">

    ...<key name="itsadmin">

    ....<value name="password" type="text">des26(dfab78...e28b)</value>




    After clearing:

    ....<value name="password" type="text"></value>

    and restarting the ADM Agate instance, the pw should be resetted.

    If not then:

    • Not a dual host (wgate and agates separated) installation, is it?

    • There must some error during installation, please check the install logs on any occurance related to admin/ADM.

    • Also check the traces (ITS/6.20/ADM/traces) of the ADM instance on errors.

    • Some file access restrictions on ItsRegistryADM.xml ?



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    • Former Member

      That was the clue!

      I just edited the ItsRegistryADM.xml and inserted the missing lines with your example structure.

      Then I was able to login without password and was prompted to give a new password.

      All is working fine now. 😊

      To fillup the information...

      it is a single host installation

      During the installation I always had to follow the same procedure:

      Unzipping the setup dir, unpacking the sapcar files.

      Starting sapinst and choose the desired service

      Waiting for the same error message (missing calling parameter username ...)

      Exiting the setup and deleting the setup dir, recreate the setup dir (unzip ...)

      Start sapinst again and choose refresh.

      The installation terminated successful.

      That's all.

      Both sap services were working at once, but not the ADM.

      Nevertheless, the problem is solved so I'm happy now 😊

  • Posted on Feb 13, 2006 at 01:25 PM

    Please check OSS note 702372.

    Best regards,


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  • author's profile photo Former Member
    Former Member
    Posted on Feb 13, 2006 at 01:59 PM

    thanks for the hint, but I neither don't find an registry entry nor an xml entry in c:\program files\sap\its\6.20\config\itsregistryadm.xml

    Looks like no user exists?

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    • Former Member Klaus Layer

      Sorry, there was a mistyping in my initial post.

      I certainly use the right url for the admin instance 😉

      I get the right admin logon screen, without client and language field.

      After a heap of tries, the login is blocked for 30 minutes. So I have to restart the service to enable further tries.

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