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Former Member

Mails not getting triggered

Hi Experts,

We are in Sourcing 10.0.

Need help , we are facing an issue in receiving notifications.

Mail gets stuck in Queued messages with status Awaiting Retry.

we have checked system properties also that is maintained correctly.

I have attached Background Task Status error.

Can anyone help me on this what could be an issue.

Any leads would be of great help!!!!

Regards,

Geetika

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1 Answer

  • Best Answer
    Posted on Nov 07, 2015 at 11:07 PM

    Hi Geetika,

    The [EOF] error usually comes when the server drops the connection. This can have multiple causes:

    • incorrect auth details - check your username/password if you are using authenticated connections
    • Sourcing server not allowed to relay - check with your email team that the Sourcing server is on the allow list for sending emails

    Note: if this is happening only for some email types the issue could be in the email template. Check if any templates were changed recently or LocalisedResources associated with them.

    Bogdan

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    • Former Member Bogdan Toma

      Hi Bogdan,

      we maintained 3 system properties which Piyush has mentioned in the above replies and updated companies email correspondingly.

      For production server smtp settings are different from dev/qa, that's why there was a need to add smtp username, password in the system properties.

      Regards,

      Geetika

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