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How can I make a report for "My team" tickets?

I SAP Cloud for Customer I am trying to create a report which shows only the my team's tickets, in the same way that it shows when I use the standard "My team" search. Meaning whoever runs the report sees the tickets assigned to his/her own team, not all of the tickets. And I do not want to filter just for 1 team because I want it to be variable depending on who runs the report.

Is this possible?

Kind regards

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  • Best Answer
    Posted on Nov 08, 2015 at 09:25 AM

    Sarah,

    You should keep all employees in the same Org Unit and then create the report.

    Keep Employee responsible parameter as fixed value with relative selection and assigned "My team" as given in below screenshot, then you should be able to achieve your requirement.


    Regards,

    ~anil


    training.png (33.1 kB)
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