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PI + Unix Scripts issue

Hi Experts,

I am working on 7.1 PI version and we use unix scripts with interfaces to process file messages.

Background of the issue:

Our PI system retrieve PDF file from a third party by the help of a script and that script run by a job whose frequency is 15 minutes which means that job should process all the files within 15 minutes, but its not happening that way job is running for more than 1 hour and due to which we are receiving alerts in PI system.

Now PI server is fetching the data from a FTP server at third party but this process took long time due to which we got alerts.

We have checked the logs of script in PI system in which it is saying that Remote server has lost connection. Snapshot attached.

Note:

1) its not a data issue because our job can process 1000 files in 15 minutes.

2) FTP server is up and running.

3) PI server is up and running.

Can any one help me in this case what to check and where to check, as I am a new person to scripts.

Regards,

Mohit Dua

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Nov 07, 2015 at 10:08 AM

    Hello,

    What is the Poll interval of the sender channel ?

    If possible set that to 900 seconds.

    Regards,

    Souvik

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 10, 2015 at 05:41 PM

    Hi Mohit,

    Please provide more details on the issue. I am, kind of unclear on the overall working of this interface. Would be great if you can provide the details in pointers.

    Cheers,

    Sriram

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