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' Created By ' column sometimes shows SERVICE USER and sometimes actual name of user who created the Request

Hello All,

We are working on GRC AC 10.1 SP level 8

I am being raising access requests through End User logon page and also through NWBC ( Approver Login ).

Requests get created successfully but when I go on to see the access requests using ' Search Requests ' on NWBC , I get confused with the ' Created By ' column.

It sometimes shows SERVICE USER and sometimes shows the actual name of the user who raised the request.

The first 2 requests in the below screenshot are raised by me.

Request 9000000275 was raised by me through End User Logon page and Request 9000000274 was raised by me through NWBC > Template Based request ( Approver Login ). And in both the cases , ' created by ' column shows my name and not Service User.

But for some requests it still shows SERVICE USER.

Why is that so ?

Please suggest.

Regards,

Rahul Muni

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1 Answer

  • Best Answer
    Nov 05, 2015 at 12:12 PM

    Hello Rahul,

    it is working as per the functionality

    When we request access through end use logon page,it will show SICF service user id in created by  column

    When we request access request screen,it will show requester name in created by column

    Refer

    1945693 - 'Created By' column in the access request shows the SICF service user

    Regards

    Baithi

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    • Hello Rahul,

      Check the logon tab for all end user logon services from tcode:SICF by double clicking the service name

      it should be same in all EU services

      GRAC_UIBB_END_USER_LOGIN

      GRAC_OIF_MY_PROFILE_EU

      GRAC_GAF_NAME_CHANGE_SERV_EU

      GRAC_POWL_REQUEST_STATUS_EU

      GRAC_GAF_PWD_SELFSERVICE_EU

      GRAC_OIF_USER_REGISTER_EU

      GRAC_GAF_ACCREQ_WITH_REQREF_EU

      GRAC_OIF_REQUEST_SUBMISSION_EU

      GRAC_GAF_ACCREQ_WITH_TEMPL_EU

      GRAC_GAF_ACCREQ_WITH_USEREF_EU

      user type is Service user and it should be same in all services(which are activated)

      Regards

      Baithi