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Nov 04, 2015 at 12:37 PM

Social Media (Facebook) Ticket in C4C: sentiment analysis does not work anymore since the latest release

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Hello,

in our C4C System we have integrated Facebook for Social Media Tickets.

Before the release the Sentiment Analysis worked fine. After the release it does not work anymore. (See attached Screenshot)

Do you have any idea? Do I have to configure something after release so that it works?

Thank you and best regards

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