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Former Member

Sending an automatic mail on changing message status

Hey,

I faced this problem previously where i wanted to send a mail to the key user as soon as the message status of any Service Desk message changes from new to In Progress. I received a SAP Tutor file from SAP Support which showed the whole process of configuring it. I implemented it and it was working fine. Now i have this situation that i want to send an email to the user everytime the message status is changed. So what i basically did was that i editted the condition to include all the statuses.

Now the problem i am facing is that the email is only sent when the message status is changed for the first time. Any subsequent changes later on dont result in mail being delivered. Actually that action of

sending mail is not being generated after the first time. Please help mein this regard.

Regards,

Bilal Nazir

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7 Answers

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    Former Member
    Mar 01, 2006 at 09:51 AM

    Mr Bilal ,

    Can you please share that iTutor file with me . Or tell me the path from where did u get it . my email ID is kohli.chirag@gmail.com .

    Thanks in advance

    Best regards

    chirag kohli

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    Former Member
    Apr 05, 2006 at 01:42 PM

    Hi Bilal,

    to allow the action be executed repetead times, you must define the "Action Mergeing" as "<b>Max. 1 Unprocessed Action for Each Action Definition</b>"

    You can set-up this configuration under transaction <i>SPPFCADM</i>, select <i>CRM_ORDER</i>, press button "<b>Define Action profile and Actions</b>", select your action profile (ex. <i>SLFN0001_ADVANCED</i>), and then select the action that sends the mail.

    I hope this helps.

    Regards,

    Gustav

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    • Former Member Former Member

      Hi Venkat

      To change the type and format of your message follow the step below.

      1. In transaction SCOT under SMTP node - internet settings - output formats, the setting for SAPscript/Smart Forms is set to PDF. Change it to TXT, this will populate the body of the email and not send a PDF attachment.

      2. In the customizing for your condition set the subject to 'service transaction w/message'

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    Former Member
    Mar 21, 2007 at 08:24 AM

    Hi Bilal,

    Could you please send me the Steps for configuring the Mailing system for the status changes for Service Desk @ krishna_akumar@rediffmail.com

    Please provide me with the docs if any releated to this.

    regards,

    Krishna.

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    Former Member
    May 03, 2007 at 08:46 PM

    Hi Bilal,

    I am also working on this. Kindly send me the Itutor file. naveenkyo@gmail.com

    Thanks

    naveen

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    Former Member
    May 29, 2007 at 05:20 AM

    Hi,

    Could you please send me the iTutor too?

    My email is "rjpiets@hotmail.com".

    Thanks a lot!

    Remy Piets

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    Former Member
    Sep 15, 2007 at 10:37 AM

    Hi Bilal,

    Is your query fully resolved?

    Regards,

    Naresh.

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    Former Member
    Sep 01, 2009 at 12:29 PM
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