I faced this problem previously where i wanted to send a mail to the key user as soon as the message status of any Service Desk message changes from new to In Progress. I received a SAP Tutor file from SAP Support which showed the whole process of configuring it. I implemented it and it was working fine. Now i have this situation that i want to send an email to the user everytime the message status is changed. So what i basically did was that i editted the condition to include all the statuses.
Now the problem i am facing is that the email is only sent when the message status is changed for the first time. Any subsequent changes later on dont result in mail being delivered. Actually that action of
sending mail is not being generated after the first time. Please help mein this regard.