on 02-03-2017 11:13 AM
Hello Community,
Does anyone know how the Requested Start and End Date are determined in the Service & Repair tab in tickets?
We would expect that
However, in our system it seems that the determination of the initial Requested Start and End Date ignore the SLA times, and requested dates are hard coded (Requested Start Date = current date + 2 calendar day, and Requested End date = current date + 3 days).
Thanks and regards,
Kai Reese
Hi Marie-José,
The behavior has been confirmed by SAP product management. They suggested to submit an improvement request for SAP Hybris Cloud for Customer.
Regards,
Kai
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Hi,
Do you find the solution on the same?
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Hi Kai,
Any news on how this behaviour can be changed?
These date types are indeed not available in the date profiel and service level settings.
KR.
MJ
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