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QM Notification - Action Box (item box in gray)

Former Member
0 Kudos

Hi All,

I'am looking for a way to be able to solve the problem below.

In Notification customizing, action box, I have set my action item as "only executable once". But if, for any reasons, an error occurs during the process, I can't relaunch it because the item is now in gray. Is there any way (even in abap) to be sure that the item will be in gray only if the process succeed.

Thank's in advance.

Flo.

Accepted Solutions (0)

Answers (1)

Answers (1)

busyaban7
Active Contributor
0 Kudos

Hi Flo Rent,

If after execution of the task assigned to 'Action Box' is coming as grayed out due to the reason that it was "only executable once" then in normal condition, you can't re-do it. But I think you can try the below options -

a) Delete the recently executed action box relevant task form notification and save the record in QM02.

b) After that again open the same notification in transaction in QM02, and see if you can have the same action box working again or not.

NOTE: If you delete it, then ideally the task linked to action box will be deleted form QMSM table records, and hence it should allow you to re-trigger it again.

Please can you check this and confirm.

Thanks,

Arijit

Former Member
0 Kudos

Hello Arijit,

Thank you for you help.

I thought about this solution but when I try do delete it I have got this error message:

busyaban7
Active Contributor
0 Kudos

Hi Flo Rent,

Well, I think this is a prerequisite I should have thought of. If the task is TSCO, then you can't delete it and if so, then you can't re-trigger the action box again.

I think, till the task is TSOS or TSRL, then you can try checking if the above said process is getting triggered.

Thanks,

Arijit

Former Member
0 Kudos

Hi Arijit,

My specific process is creating and closing the task at the same time so it's always in TSCO status.

I will try to find the abap parameter to check or delete via BAPI my task.