on 11-03-2015 12:54 PM
Hi All,
I need to add the "Forward" button in transaction same as agent inbox . While click on forward button currently drop down values are coming as shown below screen shot.How to get those values . Forward button component : ICCMP_INBOX and view is inboxitems . In the configuration it has maintained as One click action as "FORWARD". I have checked all events but no clue . Please let me know how to get the "forward" functionality at transaction level.
Regards
Srihari
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Hello SriHari,
Do you mean you are interested in how to make 'Forward' a menu with items?
I set breakpoint in ICCMP_INBOX -> InboxItems.htm, there are statements:
controller->if_bsp_wd_dyn_btn_control~GET_LOCAL_TOOLBAR_BUTTONS
You can debug into method GET_LOCAL_TOOLBAR_BUTTONS, here we can see the gt_buttons. For 'FORWARD' it is type 'MORE'. In debugging mode, if I remove 'MORE', the 'forward' button will become a normal button.
For this entry, there is a column named 'ITEMS'. It contains internal table which is the items under 'FORWARD'.
Best Regards, Corrine
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Hi Srihari,
Are you referring to the Service incident/ticket ?
I think your question need more clarification. Do you want to forward an email linked to the incident ? and if you want the same functions in Service indident page ?
If yes, You have to create a custom button and Do some coding to forward en email?
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