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How to add dropdown values for button

Hi All,

I need to add the "Forward" button in transaction same as agent inbox . While click on forward button currently drop down values are coming as shown below screen shot.How to get those values . Forward button component : ICCMP_INBOX and view is inboxitems . In the configuration it has maintained as One click action as "FORWARD". I have checked all events but no clue . Please let me know how to get the "forward" functionality at transaction level.



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    author's profile photo Former Member
    Former Member
    Posted on Nov 04, 2015 at 02:02 PM

    Hi Srihari,

    Check this discussion!

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  • Posted on Nov 04, 2015 at 03:19 AM

    Hello SriHari,

    Do you mean you are interested in how to make 'Forward' a menu with items?

    I set breakpoint in ICCMP_INBOX -> InboxItems.htm, there are statements:


    You can debug into method GET_LOCAL_TOOLBAR_BUTTONS, here we can see the gt_buttons. For 'FORWARD' it is type 'MORE'. In debugging mode, if I remove 'MORE', the 'forward' button will become a normal button.

    For this entry, there is a column named 'ITEMS'. It contains internal table which is the items under 'FORWARD'.

    Best Regards, Corrine

    More button.PNG (37.6 kB)
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