Skip to Content
avatar image
Former Member

solman 7.1 sp12->incident management->e-mail configuration

Hi experts, we have a running solman SP12 configured for VAR scenario, we have been using it for incident management, however, we have not working the mail sending feature. We did the configuration using: "Application Incident Management –Configuration and Upgrade Guide for Service Provider / SAP Channel Partner (VAR) " but theres no anything about mail sending.

When we go to an incident and then More->Send E-Mail->Send , we get the message:"No e-mail adress in your user master record; E-mail will not be sent", however if i check in SU01 and BP transactions,my system users and business partners(related to this users) all have e-mail adress.

Another strange thing is that , in the mail screen, if i select more->from  , i get an empty list

And also, when listing the contact persons for a ticket, the email is empty,however all su01 and business partners, have e-mail assigned:

Does anybody has some tips for configuring e-mail(and make e-mail adresses appear in the incident management screens)?

Thank you so much!

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • Jan 20, 2016 at 06:15 PM

    There is any solution to this problem? I have the same mistake.

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Feb 10, 2016 at 08:17 AM

    Hello,

    Do the business partners have the role contacperson? Maybe you should look deeper into that direction.
    Or it could be related to the "organisation" where the BP is linked or not linked to.

    Regards,

    Tom

    Add comment
    10|10000 characters needed characters exceeded

  • Feb 11, 2016 at 10:42 AM

    Hello,

    check http://scn.sap.com/docs/DOC-35291

    You can find there an overview of the email types that Solution Manager ITSM supports.

    Best regards,

    Miguel Ariño

    Add comment
    10|10000 characters needed characters exceeded