Skip to Content
avatar image
Former Member

Issues with SAP Lumira Cloud

Hi All,

I'm hoping this is the right place for this.  I'm an educator in higher ed.  For one of my assignments, I have students using the free account of Lumira Cloud to get used to using BI and DA this term.  All was right in the world until this weekend when students started reporting issues.  After logging in myself, I get a dialog that says: "Opps! An Error Occured, Failed to Load Items, Please Try Again Later."  I've tried logging in on multiple computers, multiple browsers,for about two days now at various times, and I still get the error.

Is there a known issue going on, or did we/I do something in error?

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

4 Answers

  • Best Answer
    Nov 02, 2015 at 05:56 PM

    The Cloud environment has been restarted, and is now functioning correctly.

    We apologize for any inconvenience you may have encountered.

    Thanks once again for your patience.

    Add comment
    10|10000 characters needed characters exceeded

    • Hi Chris! Just to be sure, is this the thread also in the future that I should follow in order to get any feedback about the situation in the cloud? At least even unofficial information if not official.

      Rgds,

      Matti

  • Nov 02, 2015 at 04:27 PM

    We are aware of the issue, and are currently looking into it. We hope to have this rectified shortly.

    Your patience is appreciated while we work on the solution.

    I will update this post when more information is available.

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 02, 2015 at 05:36 PM

    We have isolated the problem, and are now working on restoring the systems. Thanks for your patience.

    Add comment
    10|10000 characters needed characters exceeded

  • Nov 02, 2015 at 02:27 PM

    Hello - agree that SAP Lumira cloud appears to be down; please contact SAP Lumira support directly by phone/e-mail from the home page: SAP Lumira

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Hi,

      I get the same error:

      Failed to load items. Please try again later.


      Also I can't upload anything, create datasets nor can I see my stories.

      I didn't change anything since my last login on friday.