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Former Member

Case Managment Issue

Hi GTS Experts,

We use case management, whenever a customer is blocked, we create a case and based on authorization, it will goto respective User for approval.

Approval user gets the message in Business workplace.

The approval successfully able to release the block - either Reject/Approve.

But Issue was when the Approver executes " he gets a pop up message ----- Using desk "DD"

Path for approving used : Tcode sbwp-  Inbox -Workflow/grouped according to Task/process case

Could you please assit me.

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1 Answer

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    Former Member
    Nov 04, 2015 at 06:13 AM

    Hello Experts,

    We are also facing this issues in GTS 10.1, so any inputs on the resolution will be of great help.

    Thanks,

    Pushpraj

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