Case Managment Issue

[Former Member]

Hi GTS Experts,

We use case management, whenever a customer is blocked, we create a case and based on authorization, it will goto respective User for approval.

Approval user gets the message in Business workplace.

The approval successfully able to release the block - either Reject/Approve.

But Issue was when the Approver executes " he gets a pop up message ----- Using desk "DD"

Path for approving used : Tcode sbwp-  Inbox -Workflow/grouped according to Task/process case

Could you please assit me.

[former_member1240635]

Hello Experts,

We are also facing this issues in GTS 10.1, so any inputs on the resolution will be of great help.

Thanks,

Pushpraj