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Former Member

Image Capture Error - Windows PPC Device - Motorola ES400

Hi Experts,

We are using Agentry Client V 6.0.24.0. We have developed a screen for capturing the image. However when we click on Image Capture we get an error as in the screenshot. Is this is a known issue for Windows PPC device? Or are there any configurations to be done on the device?

Agentry Client V6.0.24.0

Device Platform: Windows PPC

Device Name: Motorola ES400

Regards,

Karthik

Camera_Error.jpg (18.3 kB)
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1 Answer

  • Nov 03, 2015 at 03:22 AM

    Karthik,

    I am assuming you installed the Camera driver when you installed the Agentry Client?

    Also, that is a very old version of the Agentry client.  I would recommend testing with the last version available (6.0.56 I think).  Keep in mind that Agentry 6 is out of maintenance and will not be updated anymore so if there is a fix needed you will have to upgrade to SMP3.

    --Bill

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    • Former Member Bill Froelich

      Hi Bill,

      Thanks for the input.


      We have tried installing with Default Camera selected but we are still getting the same error.

      Any other known issue reported against this device? Please suggest.

      Regards,

      Karthik