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Former Member

Trace the workflow Item id/Instance from the employee personnel no

Hello Team,

A user has submitted her travel expense claim to the organisation  and the request has been submitted to her manager via a workflow, However she claims that  the manager has still not received the work item in his inbox. Upon Initial investigation in PA20/PO13, I noticed that a Manager position  has not yet been assigned to the employee in the first place. I am not sure if this is the reason the workflow was not able to determine the agent and is stuck. Nonetheless, I need to check the workflow log/work item. The issue is I have only her personnel number

My question is:

I there a way i can trace back the workitem id/WF instance of the user? All i have right now is her personnel number.

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5 Answers

  • Nov 02, 2015 at 09:45 AM

    Hi,

    As you mentioned, first maintain the relationship b/w the manager and employee because travel management workflows will work with the standard rule 168.

    You can check the table SWWWIHEAD to know the workitem based on the creator.

    you can use SWI1 for workitems.

    The below link may help you https://scn.sap.com/thread/628795

    Regards,

    Murali Krishna.

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  • Nov 02, 2015 at 03:55 PM

    Hi

    You can use transaction SWI2_ADM1 in order to check the workitem without agent

    then you'll also be able to check if the workflow has determined no agent

    Check also if the workflow is in error in transaction SWI2_DIAG

    If you do have the leave request number you can also check with SWI6 with the BOR and number

    Best regards

    stephane

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    Former Member
    Nov 02, 2015 at 06:25 PM

    You need to know workflow or a workflow consultant to find where the issue is clearly?

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  • Nov 18, 2015 at 10:42 AM

    Hi,

    You should be able to use GOS to see any workflows started for this person.

    Just go to PA20, type in personnel number, press enter.

    Now a button should appear between the looking glass (display F7) button and the toolbar with enter and back, exit and cancel buttons.

    Now click the small area on the right of the button to get a list of options, select Workflow-->Workflow overview.

    Kind regards, Rob Dielemans

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    Former Member
    Nov 18, 2015 at 12:58 PM

    Hello,

    If this is travel/trip object You should first find which trip is it to get the object key.

    Go to PR05 and enter employee number. Check if You can determine which trip is it (maybe You can just ask the user).

    From there - display that trip - and now You can enter WF log directly by GOS (top left icon on the bar).

    Other way is to use SWI6 - You need to know the object the WF is based on and key (but I assume You will get that).

    Best regards,

    artur

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