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I like to understand what audit trail options are available in C4C

I like to have the option to report on 'strange' behaviour in C4C.

E.g. a sales person is downloading all account to Excel.

Can somebody share his experiences?

Thanks, Ron

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1 Answer

  • Dec 21, 2015 at 09:17 PM

    Hi,

    Bumping up an old question.

    Further to what's asked by @Ron van de Water, in absence of(as per my understanding) "Changes" view(like in ByD) in business documents, what are the audit/logging capabilities that we can discuss with the customers?

    Thanks and regards,

    Harsh Vardhan Shrotriya

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    • Hello Harsh,

      I hope you have already checked the separate facet for Leads with name Changes, where you can see what all changes were done on it. If you do not see this facet, adapt it to see it.

      Also there is another facet Document Flow that shows the chain of the related documents. Check if this is what you expect and gives the desired functionality, If you have not yet checked it.

      Regards,

      Chandan