Skip to Content
avatar image
Former Member

Documents sender email address

Hi,

is there a way to specify different email addresses as "sender" addresses for different types of documents.

For example, customer invoices are sent with receivables@.....com and purchase orders are with with payables@......com

Jay

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Oct 30, 2015 at 04:48 PM

    Dear Mr. Rathod,

    the sender e-mail address for sales and service documents is determined as follows:

    For Service Requests and Service Orders the order for the determination of the sender e-mail address is as follows:

    1. If the email address of the Service and Support Team the system will determine this e-mail address as the sender.

    2. if the e-mail address of the Service and Support Team is not maintained, the system will then take the e-mail address of the Processor as sender e-mail.

    3. If no e-mail address for both Service and Support Team and Processor is maintained the system will determine the e-mail address of the Seller as sender e-mail address.

    For Sales Quotes/Sales Orders etc. the order for the determination of the sender e-mail address is as follows:

    1. If the e-mail address of the Sales Unit is maintained the system will determine this e-mail address as the sender e-mail address.

    2. If no e-mail address for the Sales Unit is maintained but an e-mail address for the Employee Responsible is maintained, the system will determine the e-mail address of the Employee Responsible as sender e-mail address.

    3. If no e-mail address for both Sales Unit and Employee Responsible is maintained, the system will determine the e-mail address of the Seller as sender e-mail address.

    I hope this answers your question.

    with kind regards,

    Kathrin Dietrich

    SAP Cloud Product Support

    Add comment
    10|10000 characters needed characters exceeded