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Former Member

Escalation Frequency to be changed- Urgent Help

Hi Friends,

I am facing a very different situation. For UAR we had set 14 days as escalation time in MSMP and executed the requests. Now since there were officially few holidays in between now we are asked to change the escalation time from 14 to 25 days.

How can i change the frequency now for requests that are sitting at approver stage. We have only 24 hours left for escalation

I had manually created one escalation agent.

GRC 10.1 and SP07

Regards

Mayank

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2 Answers

  • Oct 30, 2015 at 10:28 AM

    Hello Mayank,

    Check the below SAP KBA to change the frequency

    1803670 - Delay Escalation trigger in approval workflow

    Hope this works

    Regards

    Baithi

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  • Nov 01, 2015 at 02:12 PM

    HI,

    i think, you meant that your requests(of 14 days escalated) are lying at escalated agent. So, you have to route these requests manually to previous stage.

    your new requests, created after you made the changes will have 25 days

    regards

    plaban

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