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Former Member

SUM GUI Launch Fail

Dear,

I try to launch SUM tool, but it fails to open it. Yesterday, it's fine, but it doesn't work now. I've no idea what happen to it. I've been waiting for hours. Please kindly help on this issue.

Thanks

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4 Answers

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    Former Member
    Oct 30, 2015 at 03:50 AM

    Hi George,

    Could you share result for java -version & host file entries ? In addition what is the result when you executes STARTUP.BAT .Please confirm.

    Regards,

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    Former Member
    Oct 30, 2015 at 03:53 AM

    Hi George,

    You could refer SCN similar threads at

    & SUM SP08 GUI does not start | SCN

    Regards,

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    • Former Member

      Dear Gaurav,

      I've downloaded file 'sdtdsu..jnlp', but SUM GUI doesn't start. It's supposed to start automatically after I download it. Even I start it manually, it doesn't work either.

      Thanks

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    Former Member
    Oct 30, 2015 at 04:21 AM

    Hi,

    Could you share snapshot for the command STARTUP.BAT from the system & result for http://<FQDN of system>:4239/sdtdsu.jnlp

    Regards,

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  • Oct 30, 2015 at 08:58 AM

    Hello George,

    I had the same issue here and had to update my JVM to the latest available ie Java 8, in order to start the SUM GUI correctly.

    Otherwise, nothing happened when i opened the jnlp file with my Java V7.

    HTH,

    Best regards,

    Steve.

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