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Loyalty Management: Membership Notifications (Outbound Correspondence)

Am I correct in my understanding that Outbound Correspondence for loyalty memberships do not use PPF? (I am talking about the notifications processed with RCRM_LOY_OUTBND_PROCESS_QUEUE).

If so, what is PPF application CRM_LOY_MSH for? And where is it used then?

Is there a way to send a notification on the creation of a membership? The event ADD_MEMB does not seem to do this.

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1 Answer

  • Best Answer
    Oct 30, 2015 at 10:30 AM

    Hello,

    please refer to the online help:

    Membership - Loyalty Management - SAP Library

    The outbound correspondence is controlled within the following customizing:

    Customer Relationship Management

    Marketing

    Loyalty Management

    Memberships

    Outbound Correspondence

    This is triggered by the events defined in the outbound correspondence profile. If the execution mode is set to batch the mails are sent by executing report RCRM_LOY_OUTBND_PROCESS_QUEUE.

    I don't think that this goes via the PPF framework.

    Additonally you can defined any actions to be executed on any membership change. The actions need to be defined in the following customizing:

    Customer Relationship Management

    Marketing

    Loyalty Management

    Memberships

    PPF Settings for E-Mail Notifications

    The point is that the outbound correspondence and the action triggered email notification are different kind of processes.

    I hope this helps.

    best regards,

    Johannes

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    • Martin Ceronio wrote:

      Thanks for the helpful info, Hakan.

      Well, I guess since my earlier post gets marked as "helpful", I couldn't edit that, so I have to post another one for correcting my previous post.

      I just had a chance to debug the whole process, especially the program: RCRM_LOY_OUTBND_PROCESS_QUEUE

      I came to conclusion that this process has nothing to do with CRM_LOY_MSH PPF application. It's just the mail form you created (and maintained in your loyalty program) will be taken into consideration when sending e-mails to members. (And Arden already covered all the customizations needed)

      After reading SAP Note: 1406288, I guess SAP intended to integrate PPF (actions) with loyalty management. However, with rule type: Workflow conditions and Bus type: BUS8000102 set, I really found it hard to define a schedule or start condition as parameters seemed quite subtle to me. I'll give it another shot when I have more time (I might try for rule type: Business Add-In next time)

      I do think this is just what we know as actions (PPF applications). If we're able to define a start condition properly (with schedule automatically checked) the BAdI will get triggered when the start condition is met and it sends an e-mail to the member with adobe form in the attachment.

      Let's see if I can manage that and post the results here...

      Best Regards,