Creating sales order from Service ticket follow-up

[Former Member]

Hi Guys,

I have a requirement where user can create "sales order" from service ticket page directly as follow-up.  Currently there are only 4 options available as shown in below screen shot.

I need to add 5th option for creating "sales order". Can anyone please advise how to proceed and achieve it.

Regards

Nitin

[Former Member · Accepted solution]

Hi Nitin,

it's not possible to add another follow-up in order to create direct sales orders. You should create a sales quote from your ticket and then manually create a sales order or develp a custom solution, enhance the ticket bo, add a custom button with an action that will create a new sales order.

Regards

[Former Member · Accepted solution]

Hi Andrei,

Thanks for your reply. in case if I go for custom solution then could you please explain the steps bit more. Like while adding custom button then what points need to be taken care and what code need to write in Action to create new sales order?

I am new in C4C, I will be very thankful if you explain the steps in detail.

Regards

Nitin

[former_member200567 · Accepted solution]

Hi Nitin,

I haven't done it before.

Here are some tips.

1. Find the available OBN inports of SalesOrder

Basically, there will be two inports in SalesOrder.

CreateIn and CreateWithReferenceIn.

What you need is  "CreateWithReference" but I think it will be only possible to certain  BOs. Please ask SAP if they can provide it or not.

2. Try to add OBN button to the screen of ServiceTicket.XBO

and link to the OBN inport of SalesOrder.

Best Regards

Fred

[Former Member · Accepted solution]

There are a few ways to do this custom... but as suggested before highly recommended you use the C4C Ticket to C4C Quote process to create the SD order.

This allows you to easily to create multiple SD orders from one ticket. There are a few custom processes as well..

1. Configure a SD mashup, where you launch VA01 from the Ticket. You can pass URL parameters to VA01 so that single sign on and the doc flow will link the SD order with the C4C ticket correctly once the SD order is created.

2. Use the standard Ticket outbound A2A and HCI to create a SD order from a "confirmed" C4C Ticket (when you set the Ticket BO action "release the ticket to ERP")

3. Create a custom BO which is a container object to create the order, order lines and then a web service call to create the order in SD

4. Create a custom action on the Ticket which will take the Ticket header and Ticket items and then a web service call to create the order in SD (this is a variation of option 2).

[Former Member · Accepted solution]

Hi Fred,

Could you please suggest on my below thread:

http://scn.sap.com/thread/3824308

Regards

Nitin