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Former Member

Multiple Outbound CTI Integration

Dear experts,

for the C4C CTI outbound connection is possible to manage the call routing in order to be able to implement multiple CTI connections ?

Is possible to add more attributes to the "dialOut" method in order to be able to control and choose the desired connection?

For example:

public bool dialOut(string dialData, string zMyCTI)

{

    if(zMyCTI == “CTI_1” )

     {

     // call CTI_1

     }

     else

     {

     //call CTI_2

     }

}

Regards,

Andrei

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2 Answers

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    Former Member
    Oct 29, 2015 at 04:23 AM

    The CTI adapter has a generic outbound interface and can consume any CTI client to dial out via .NET code. Theoretically, if you were able to install and have more than one CTI client active on the endpoint I guess you could call different CTI clients, but why???

    What are you trying to do?

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    Former Member
    Sep 13, 2016 at 07:50 AM

    Dear colleagues,
    We now try to integrate C4C (via CTI adapter) with Asterisk (ip-tel.).

    Integration with Inboard calls works well, but we have problems with outboard calls.
    In integration guide we found information about needed DLL (p.6-7) to provide outboard calls...

    Do you know where we can find examples of dial-out logic to dll (in CTI adapter)?

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