Work ticket settings to trigger Action Codes in ERP?

Hi All,

1. How do we have Service Products in C4C? How is Service Product processed in work ticket in C4C?

2. How/where to maintain service technician working hours in C4C work ticket?

Based on the settings in the Work Ticket, the appropriate action codes are sent to SAP ERP.

3. So, may I know what are the settings in work ticket that would trigger the action codes in ERP?

4. How can we check/monitor the action codes in ERP?

Please help me with your inputs.

Regards,

Maddy