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Former Member

Few Basic Queries on SAP EHSM Incident Management Process

Hello Experts

I will like to take your inputs on few basic queries on the Incident Management process.I will definitely award the points on useful points.

1. I understand that there is an offline process to capture incicents via Adobe forms. I am doubtful about the name of forms used in release 3.0 onwards. For e.g. for incidents it is INC_OFFLINE_REC_INC, from release 3.0 onwards is this form changed to EHHSS_INC_AIF_INC_OFFLINE_REP ?

2. I understand that i need to assign a class CL_EHHSS_INC_INB_PROC_BCS in SO50 to the email id which is also the email id configured in SAP ADobe forms. for allowing offline Adobe form process to work?

3. Can you suggest what is a class name that controls the form reception from witness or damage parties and once the form is released it translates it as an approval task for the incident manager, is it CL_FP_INBOUND_HANDLER?

4. On reporting side fr BI reports there is a role required for me to process , ensuring the bI settings are done. The BI dashboards comes with standard built in reports and KPI's which can be monitored and tracked. For me to let it work is to simply maintain limits, correct and have BI infrastructure in Place ?

5. I am still not sure how can i trigger the file functionality in SAP EHSM. I have completed the configuration and configured BO and exort profiles, however from where do i start the generation of excel files? Do i need to activate BADI to trigger the process?

Thanks for your replies.

Vibhu

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    Former Member
    Oct 28, 2015 at 07:06 PM

    Hi

    Can anyone suggest how i trigger Excel file based reports from SAP EHSM solution. I can see the configuration settings and even documentation on help.sap.com but cannot find from where i should initiate the file generation

    Thanks

    Vibhu

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    • Hello Vibhu,

      this is done through the wire model and the feeder class on the UI. The wire model defines the relationship whereas the feederclass determines which data is represented on the UI, e.g. the BO and node.

      Regards

      Joachim