on 10-28-2015 10:39 AM
Hi guys,
hope you are all doing fine!
I saw a picture in the web of a "Proactive Manager Dashboard" and I also tried to assign the "ticket score" and the "Volume escalation expected in one week" report to my homescreen, but I couldn't find an option for that neither the Report. I've also searched in the scooping&finetuning but I didn't find a solution.
Here is a picture of the reportings to see which I mean:
Maybe you guys could help me where to find these two reports?
Cheers,
Dennis
You have found a beta feature that was not officially released. At this point it is not available in the product today.
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Hi guys,
now the "Ticket Score" is available in the service queue. Please can you provide the information how the score will be calculated and where I can find a documentation.
Kind Regards,
Nicole
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