Skip to Content
avatar image
Former Member

one user getting dump on icagent interaction record screen?

Hi Team ,

one user facing the issue While clicking on interaction record on ICAGENT ,now its getting dump ,other users its working could you please provide me any solutions


interaction.png (23.0 kB)
Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

1 Answer

  • Oct 28, 2015 at 12:25 AM

    It is strange that this issue happens only to one user.

    Is he using a business role different from other users? Please check SAP KBA :

    1823758 - Exception CX_CRM_UI_DC_PARAM_NOT_DEFINED when creating
    Interaction Record

    Add comment
    10|10000 characters needed characters exceeded

    • Hello Kalpana,

      It seems now we can say that this issue is caused by authorizations.

      Have you made ST01 authorization trace? If the RC=0, it means the authorization is ok.

      Please find out the entries whose RC is not 0. Are they all for SAP_ALL?  I have expected authorizations missed other than S_DEVELOP.

      Best Regards, Corrine