workitem forward not working from UWL

[former_member316455]

Hi ,

User is trying to forward item from UWL, it is not removed from his worklist .

it is sent to new user but not removed it from user who forwarded it .

below is the screenshot

as you can see from above screeshot that Lyinzi forwarded item to Michael on 21/10/2015-13:43:49 .

It was moved to Michael but not removed from Lyinzi

did not find any DUMP or application logs .

compared roles with user where it is working but no difference.

Please help

[Jocelyn_Dart]

Hi Kuldeep,

Questions to ask...

When you look at the workflow log, does it show the work item is with only that user or with both users?

Did you refresh the UWL of the original user - i.e. is there a caching issue?

Has the original user reserved the work item? In your screenshot the forwardee user has reserved it so at this point if it's still in the original user's inbox it's probably a caching issue.

You might want to check the timing of refresh in the Portal Content Directory, and in the UXL xml config.  By default its about 5 minutes, but you can reduce that and that should minimize the problem.

Rgds

Jocelyn

[former_member316455]

Hi Jocelyn,

item is with both users .

UWL is refreshed by original user .I have checked -not a cache issue

Item is still in Ready status so i don't believe it is reserved ( for reserved it should be in In process status ) .We had clear the cache of portal 2 times but still not working.

Regards,

Kuldeep

[Jocelyn_Dart]

Any chance there's a substitution relationship between the two users? In which case of course both would still see it.

[former_member316455]

I just checked in HRUS_D2 , there is no substitution for user.

[former_member185167]

Hello,

In reality the workflow was forwarded, as you can see from the step history.

You could check that (at the time) in SWI5.

It could be that the UWL isn't being updated.

regards

Rick Bakker

[former_member316455]

Hi Rick,

if you will see the screenshot , it is given that item is forwarded by user but in backend it is not going away from user's worklist.you can see  item in user inbox by SWI5 and in the same item you can see it is forwarded by same user.

UWL is just replica for SAP inbox .it is not removed from backend so it will not be removed from UWL