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Former Member

Actions in WEB UI ZMIN

Hello. I want change status of incidents by "Actions" in upper button line

i did't find any info about it

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2 Answers

  • Best Answer
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    Former Member
    Oct 27, 2015 at 06:35 AM

    Hi,

    You need to define that in action only.

    Thanks

    Rishav

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  • Oct 27, 2015 at 09:12 AM

    Hello!

    You need to activate and define PPF actions in tcode SPPFCADM (crm_order->zmin_std).

    Do this according SPRO path: SAP Solution Manager->Capabilities (Optional)->IT Service Management->Define Action Profile

    Here's example guide:

    ITSM Configuration Tips: How to Set Action Condition Status_Change

    Regards, Diana

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