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Former Member

Details Item 20: No item category could be determined Details Item 20: The product does not exist in the system

Hi Team,

I am trying to create complaint . I got an error say in - Details Item 20: No item category could be determined Details Item 20: The product does not exist in the system

Can you please tell me, when such type of error comes? Do we need to check any configuration for this?

In item assignment block item 20 is coming , so i don't want 20 line item here.if i remove item number 20 then that errors are not coming.how to do it? could you please help here..Thanks in advance.

Thanks & regards

Kalpana

item 20.png (39.2 kB)
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3 Answers

  • Oct 27, 2015 at 07:37 AM

    Hi Kalpana,

    It looks like the Product ID is wrongly entered. Can you check the correct product ID in the Product master ? Also, check the item group of the product. It will throw error if the correct item category is not mapped.

    Hope this helps.

    Thanks,

    Samantak Chatterjee

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    • Hi Kalpana,

      This looks like a custom logic. Can you check the events and the code base which are getting triggered once the item number is entered. How are the products getting selected in the item ?

      Hope this helps.

      Thanks,

      Samantak.

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    Former Member
    Oct 29, 2015 at 02:58 PM

    Hello!

    You can check if enhancements are source of your problem: set parameter WCF_IGNORE_ENHANCEMT to A on your user in SU01 and retest. If there would not be error - problems are in enhancement.

    Regards,

    Viktor

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    • Former Member Naveen M

      Hi naveen,

      see user enter serial number on header level ,item 10 its come automatically and item 20 product id blank it comes first time only.

      Thanks

      Kalpana

  • Oct 30, 2015 at 09:38 AM

    Hi,

    Check your code available in do_prepare_output of the items assignment block view. What code you are using to populate line item 10 based on header data, check this logic functionality in debug by keeping break point.

    Even keep break points in do_prepare_output of the items assignment block and check what is happening after adding the line item 10, generally empty line would created after adding line item 10. But in your case empty is adding with number int and other details.

    Regards,

    Dharmakasi.

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