We have implemented the SAP CRM ERMS, it's working as expected. Now we have a new requirement where customer sends a mail to abc@g.com or xyz@g.com, our mail server receives a mails and forward to consolidated mail address called abcxyz@g.com (so the receiving inbox is abcxyz@g.com & Alias inboxes are abc@g.com or xyz@g.com.).
In CRM using the Original Recipient attribute we are able to route i.e. in my case would be abcxyz@g.com, but the new requirement is that we should be able to identify the forwarding/alias e-mail address also in this example it could be either abc@g.com or xyz@g.com.
Any idea which attribute I should use to identify these alias e-mails.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.