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Former Member

ERMS - How to identify the forwarding e-mail in CRM

Dear Experts,

We have implemented the SAP CRM ERMS, it's working as expected. Now we have a new requirement where customer sends a mail to or, our mail server receives a mails and forward to consolidated mail address called (so the receiving inbox is & Alias inboxes are or

In CRM using the Original Recipient attribute we are able to route i.e. in my case would be, but the new requirement is that we should be able to identify the forwarding/alias e-mail address also in this example it could be either or

Any idea which attribute I should use to identify these alias e-mails.



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1 Answer

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    Former Member
    Nov 04, 2015 at 06:49 PM

    Any help in this is very much appreciated. Thank you.

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    • Former Member

      Hi Niranjan

      I'd recommend you debug the ERMS processing, you can see the classes involved in the ERMS services repository.

      Hopefully in there you'll find what you're looking for.