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Team Creation for the reporters to view Incident of own department


I have created Organizational Model / Support Team and hierarchy using Transaction code PPOMA_CRM, Like:



               Support Team Member1

               Support Team Member2

With This my Team is able to see following things in Workcenter:

on similar line, One of the functional Head from department (Users who are reporters) Wants to see in his workcenter:

Incidents Reported  by Me and Incidents reported By my Team.

Please guide how to achieve this :



Solman1.jpg (56.6 kB)
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1 Answer

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    Former Member
    Oct 26, 2015 at 06:10 AM


    Same way, you need to add the users in your org model and then assign the workcenter role for the ITSM.

    Further, you can define the new query, assign the appropriate org unit, business partner and status based on which you want to create your view.



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