Skip to Content
avatar image
Former Member

Outlook plugin - Unable to Add contacts - Button grayed out

Our users have downloaded the latest version of the plugin (142.0.2463.2328). When they navigate to a Contact in Outlook, the Add Contact button is grayed out. I have a previous version and it works just fine for me. This issue is happening for all users with that version. Is there anything I need to do in config, or is it a bug with the new version? If anyone else has had this issue and addressed it, I would appreciate your help.

I went into the business role and under Fields and Actions, I enabled the GW_CON_CREATE Business Action, but that didn't help.

Thanks!

Lisa

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

4 Answers

  • Best Answer
    Oct 25, 2015 at 09:51 PM

    Please file an incident report with SAP SE regarding this matter. Thank you.

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      Hi Mark.

      This is exactly what we are seeing. I logged a ticket and SAP responded and basically said that method should no longer be used. I question why the button would still be available if that is the case.

      In my opinion, SAP needs to resolve this ASAP. The ability to add contacts quickly is essential to the adoption of the tool. We can't expect sales people to follow the convoluted process SAP outlined.

      Maybe if enough customers log tickets about this, SAP will acknowledge this is an issue and address it.

      Lisa

  • avatar image
    Former Member
    Dec 04, 2015 at 06:03 AM

    Looks like there is some misunderstanding with the functionality of the add contact button. The button state is enabled based on the contact folder that is set as the SAP Cloud for Customer Contact folder in the setting of the addin. The Add Contact button will be enabled only when you are in the same folder as the one in the settings.

    Thanks

    Partho


    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      The 'Add Contact' button grey out is an issue due to our addin translation text change. And it's been fixed internally. We are working on the deliver the EP and hotfix to customer.

      I'll update once the EP and hotfix is shipped.

      Regards,

      Xizhi

  • avatar image
    Former Member
    Dec 03, 2015 at 04:34 PM

    Hi All,

    Can you please try the following:

    1. Log off from the addin in Outlook
    2. Delete the SAP C4C folder under the user’s inbox. Delete it from the deleted folders
    3. Close Outlook
    4. Open Windows Explorer and open the following directory:  c:\users\\AppData\Roaming\SAP\
    5. Delete the folder CRMOnDemand
    6. Restart Outlook

    Check if this fixes the issue.

    Thanks

    Partho

    Add comment
    10|10000 characters needed characters exceeded

  • avatar image
    Former Member
    Jan 29, 2016 at 09:40 PM

    Hi Lisa,

    This is fixed in hotfix 66586 and also EP 5847. It will be delivered in 1511 SP5.

    Regards,

    Xizhi

    Add comment
    10|10000 characters needed characters exceeded