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SAP CRM service - contact person

Hi Experts - when I am entering the mobile number for the contact person its is disappearing, don't know what's happening as this is standard we haven't done any enhancement on it.

This contact person is associated to a STP and there address and other information is well maintained.

Any advise is highly appreciated and points will be rewarded.

Regards

Vani


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3 Answers

  • Oct 25, 2015 at 10:58 AM

    Hi Vani ,

    Is your issue is resolve?

    Did you check the relevant tables after  updating the contact number (i.e BUT020) ?

    Are there any errors while updating the contact number ?

    Are you updating contact  number in "communication " block ?

    Regards,

    Sumaira Gopalani

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  • Oct 26, 2015 at 07:56 AM

    Hi Vani,

    Can you provide some details like any - pre or post processing steps ? It would be great if you can attach the screen shot of the steps if possible ?

    Thanks,

    Samantak.

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    Former Member
    Oct 27, 2015 at 12:29 PM

    Hi vani

    did you check in Back end if you are having phone number in tables and GUI?

    I remember there is particular pop up where you have to maintain the Phone number of contact person.Only then it will consider for you displaying in web UI ( actually different field otherwords)

    1. Open a Sold to party BP in BP transaction and then go the the contact person or create a one

        maintain a phone number in next pop ups.

    Regards

    Logu

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    • Hi - The issue is resolved by implementing the following SAP Note.

      1837639 - Mobile number of contact person is not saved.

      Therefore closing this chain.

      Regards

      Vani