Apache Tomcat Error 404 Upon accessing BOE CMC

[former_member208935]

Hello,

We are getting a 404 Resource not found error upon accessing CMC on Apache Tomcat. The CMC was working fine before installing BOE Solution Connection Manager on the BOE IPS Server. If any one has come cross similar error and able to resolve it, I would appreciate it if you can share your findings.

1.   Thanks,

      Rizwan

[Former Member]

Hi Rizwan,

If you are getting 404 error when opening the CMC page then below are the steps you need to follow :

1. Stop the Tomcat and then navigate to <rootboinstall>\Tomcat\Work\Catalina\localhost and rename the localhost folder tolocalhos_old. Then Restart the Tomcat. DO NOT OPEN THE PAGE JUST AFTER RESTARTING OF TOMCAT.
2. Open Task Manager and check Tomcat7.exe (Tomcat7) or Tomcat6.exe (Tomcat6) then CPU usage should become '0' after a while then Try to open the page.
3. IF NOT then There are two options : Either you can redeploy the WAR files using the KBA :1608960 OR Stop the Tomcat and then Copy the BOE Folder from <installdir>\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\warfiles\webapps and then Paste it to rootboinstall>\Tomcat\webapps folder. Restart the Tomcat.
4. If the issue still persists then the War files are not correctly deployed.
5. In that case you need to copy the WAR files from the working environment which is exactly at same service or patch level and replace the files in rootboinstall>\Tomcat\Webpps and restart the tomcat.

Note : It is important that when you restart the tomcat ensure the tomcat become stable and generates the cache properly in the cache folder [rootboinstall>\Tomcat\Work\Catalina\] and then only you should access the page or 404, 500 etc errors will appear.

Hope it will help.

Regards,

Mahak

[former_member824075]

That's just saved our PROD environment, very thanks to you... I just created a account to upvote you, thanks...

[rukaiya_pinjari2]

Hi Rizwan,

Please redeploy BOE war file using the following KBA -

KBA 1608960 - How to deploy war files in Business Objects BI 4.x using the wdeploy command line util...

Regards,

Rukaiya

[former_member272418]

Hi Rizwan

corruption of webapps is a common issue after an add-on installation or upgrade/update.

So, try to recompile webapps: you can accomplish that doing:

• stop Tomcat
• clear the content of dir "<your_BO_inst_dir>/sap_bobj/tomcat/work/Catalina/localhost" (better if you make a backup copy to eventually roll-back).
• restart Tomcat

Regards

[former_member185603]

redeploy the web apps.

[Former Member]

Hi Rizwan,

Could you check if BOE has deployed in tomcat/webapps?

If not you can deploy it or copy from SAP Businessobjects/SAP Businessobjets Enterprise XI 4.0/warfiles/webapps to tomcat/BOE.

Clear the cache of tomcat.

Restart the tomcat.

Regards,

Rajshree