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Create Sales Order from Ticket

Hello everybody,

I have question about Ticket, is it posible create sales order from ticket?

best regards.

Allan

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2 Answers

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    Former Member
    Oct 22, 2015 at 06:19 PM

    Hi Allan,

    The ticket only allows you to create follow-up C4C Leads, C4C Opportunities, C4C Sales Quotes, C4C Tickets, and C4C Tasks as a standard feature.

    We are considering to include the C4C Sales Order as well but it is not planned. Please post this as an idea and if you have a customer requesting it will be prioritized higher.

    As alternate solutions you have the following:

    1. In SDK, you can add this button to do a create with reference scenario to any standard object not delivered in standard (such as Customer Quote -> Type Sales Order)

    2. Use the Sales Quote. As a transaction type you can define a "Direct Sales Order" which can create a SD Order instead of an Inquiry (the C4C Sales Quote and C4C Sales Order, while have a different UI in C4C the underlying object is the Customer Quote BO so the iflows are the same for both objects.

    3. Use a C4C Mashup to include the SD VA01 transaction in C4C.

    Thanks,

    Rei

    CC Former Member

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    Former Member
    Dec 01, 2015 at 06:49 PM

    What about the Work ticket to ECC billing request scenario? Isn't there a sales document or debit memo request created as part of that flow? I thought ECC billing requests could only be created as a follow up to a sales document.

    Can you also confirm one cannot sell spare parts from a work ticket? That scenario (like with SAP CRM ) would require the creation of a sales order from the work ticket.

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