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ITSM Overview Messages Reported by me

On the screen Workcenter of Incident Management-Overview does not show the results:


1) Reported by me 2)For processing by me 3)Processing by my team

Messages have been created with the user Parameter SOLMANREQU and SOLMANPRO,but in the Overview screen shows the message: "You have no messages"

The screen information only appears to the user SAP_ALL.

We need these options appear users with Parameter SOLMANREQU and SOLMANPRO.


Regards,

Viviane

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2 Answers

  • avatar image
    Former Member
    Oct 22, 2015 at 08:35 PM

    Hi Viviane,

    It seems that user doesn't have proper roles assigned.

    Please check:http://scn.sap.com/thread/3634195


    Thanks

    Vikram

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  • avatar image
    Former Member
    Oct 22, 2015 at 08:38 PM

    Please make sure the user has the following roles:


    SAP_SUPPDESK_CREATE


    SAP_SUPPCF_CREATE


    SAP_SMWORK_BASIC


    SAP_SMWORK_INCIDENT_MAN

    also check:

    http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_TXT_ID

    Thanks

    Vikram

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