ITSM Overview Messages Reported by me

[former_member605808]

On the screen Workcenter of Incident Management-Overview does not show the results:

1) Reported by me 2)For processing by me 3)Processing by my team

Messages have been created with the user Parameter SOLMANREQU and SOLMANPRO,but in the Overview screen shows the message: "You have no messages"

The screen information only appears to the user SAP_ALL.

We need these options appear users with Parameter SOLMANREQU and SOLMANPRO.

Regards,

Viviane

[VJain]

Please make sure the user has the following roles:

SAP_SUPPDESK_CREATE

SAP_SUPPCF_CREATE

SAP_SMWORK_BASIC

SAP_SMWORK_INCIDENT_MAN

also check:

http://wiki.sdn.sap.com/wiki/display/SMAUTH/CRM_TXT_ID

Thanks

Vikram

[VJain]

Hi Viviane,

It seems that user doesn't have proper roles assigned.

Please check:http://scn.sap.com/thread/3634195

Thanks

Vikram