Error in Real Time Collaboration

[Former Member]

Hi

We got an issue in our project.

When ever any user log's into Portal it is giving a message called

With title Real-Time Collaboration(You are logged to the same portal already. Real-time collaboration capabilities will not be available in the current portal session until you terminate the other session and then restart this one by refreshing the browser or logging on again.)

We are using EP6 SP13

And we are having 2000 Portal users every one is getting this error in portal.

And After restarting the Server we are not getting that error. And again after a month it again starts.

Thanking you in advance for help

From

Srikanth

[Former Member]

Try comparing your configuration settings with the ones suggested here:

http://help.sap.com/saphelp_nw04/helpdata/en/97/76a341ac57ef0be10000000a1550b0/frameset.htm

[Former Member]

I compared the configuration settings they are same as given in the help.

[deepa_prabhu]

Hi Srikanth,

We also faced the same error and it was because the same users have already logged into the portal once or more than once.

The capabilities of real time collaboration feature might not work if an user has made multiple login to the portal using same id.

Hope the issue should be same with you.

With regards

Deepa

Plz reward points for helpful answers.

[Former Member]

Hi,

We have the same issue. The user receives a popup window in which he can activate that he would never see that popup again.

Do you know where this "Do not show me anymore" flag is set? Can it be set / reset for a user?

Stefan