Blank page when entering the portal after upgrade to 731 sp 16

[Former Member]

Hi all,

After upgrade to 731 sp 16, we get a blank page when trying to access the portal. We are using theme designer tool but when we try with theme editor tool the issue is not reproduced. In the trace we can see following error:

""Framework value is: 'ur'

[EXCEPTION]

java.lang.NullPointerException: while trying to invoke the method com.sapportals.portal.prt.service.laf.bo.less.Theme.getRootURI() of a null object loaded from local variable 'theme'""

How we can fix this issue?

Regards,

Gadi

[Former Member · Accepted solution]

Hi Gadi,

This is a known issue that already fixed in version 731 sp 16/ 740 sp 11, you can get the fix by applying following note: " 2178248 - Blank page appears when launching the Enterprise Portal"

Regards,

Mahmoud