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Former Member
Oct 22, 2015 at 05:21 AM

Unable to forward inbox item of type in the Agent Inbox


Hi Experts,

In the Agent Inbox of Interaction center, I have a requirement to forward the business transactions to Employees or groups.

In the result list of Inbox, After I select one item and click on Forward button, I am getting below error.

"Unable to forward Inbox item type "Service request" with description"XXXXXX".

Note: Emails are getting forwarded to Employees. I need the same behavior for other transaction types like Service requests and tasks.

Kindly let me know, I have to do any additional configurations to resolve this issue.

Thanks in advance for your kind inputs,