In the Agent Inbox of Interaction center, I have a requirement to forward the business transactions to Employees or groups.
In the result list of Inbox, After I select one item and click on Forward button, I am getting below error.
"Unable to forward Inbox item type "Service request" with description"XXXXXX".
Note: Emails are getting forwarded to Employees. I need the same behavior for other transaction types like Service requests and tasks.
Kindly let me know, I have to do any additional configurations to resolve this issue.
Thanks in advance for your kind inputs,