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Former Member

Change in output of invoices - VF02

Hello SAP Folks,

Hope you all are doing Good.

Basically I am into FI and here we are facing an issue with billing document print preview/print out.

User has generated two billing documents with same customer (Direct Debit)

One billing document is showing output with Direct Debit Message.

The other billing document is showing output with GIRO Credit Message.

Could you please help me out to identify the root cause of this difference in the output of two invoices.

Early help is appreciated.

Regards,

Gincy.

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6 Answers

  • Posted on Oct 22, 2015 at 04:36 AM

    Since you use SD billing - don't you have a SD consultant to handle such kind of issues?

    You probably need to explain to the user how important it is to determine to whom to address a question to ensure faster resolution.

    You seem to use custom output types, so the chances to get help from the forum are not very high with the amount of information provided.

    Have you tried to perform at least some investigation - compare the billing types, postings?

    The user who created th billing documents has sufficient authorization to perform part of the investigation by himself - such as go to vf03, check if the output was manually added, check output determination analysis, check if the output condition records are maintained correctly. These could be even different billing types, but we do not know that 😊 .

    The user is either not well trained (then he should be asked to refer to the user documentation) or is not following the correct procedures - investigate and provide the results from investigation before posting a problem ticket.

    What a consultant can check is if these are two diferent output types and a print requirement is used to determine which one is printed - what is the logic implemented there.

    If it is the same output type, the consultant can also check the logic in the smartform.

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    • I meant that for matrix and laser printing we need separate smartforms.

      Especially for matrix printers there are a lot of variables to consider when developing printouts - supported formats (LPI,CPI), barcode handling capabilities, codepages, fonts handling etc.

      This is why printforms for matrix are developed for a specific model and the developers need to make some adjustments until the printout looks good. They usually request to be supplied with the same printer model and the additional printer software (if they need to install fonts) during the development phase. The setup usually involves both settings in SAP by BASIS and on the printer itself.

  • Posted on Oct 22, 2015 at 07:37 AM

    Gincy,

    As you are not an SD analyst, we should keep the first level of investigation very simple:

    1. Please ask user if s/he manually entered the different output types in each bill

    2. What are the differences between these billing documents - billing type, payer etc.

    3. Output condition records are stored in NACH table, you can check this, if output types populate automatically in each bill.

    TW

    added: if can get hold of an SD analyst, this analysis might not take more than 15 minutes

    Message was edited by: TW Typewriter

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 22, 2015 at 08:54 AM

    Hello Veselina and TW,

    Thank you so much for your valuable responses.

    I have checked both the billing documents initially before raising this discussion, the customer, output type, printer and material are same for both the billing documents.

    Here the user is giving output type manually, which is same for both the documents.

    Is there any other point which i have to focus on , please suggest!!

    Regards,

    Gincy.

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    • Former Member Veselina Peykova

      Hello Veselina,

      The user has tried with all the printer settings, it is showing the same output.

      I think this is not the root cause.

      I guess I have checked all the points of investigation. I am not sure what did I miss.

      Please advice...how to resolve this issue.

      Regards,

      Gincy.

  • Posted on Nov 11, 2015 at 10:11 AM

    Moved from SAP ERP SD Billing to Output Management

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  • Posted on Nov 11, 2015 at 10:30 AM

    In table VBRK check the values of field ZLSCH whether they are equal.

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  • author's profile photo Former Member
    Former Member
    Posted on Nov 20, 2015 at 11:38 AM

    Hello Folks,

    I am happy to say to i could find out the root cause.

    Due to many number or lines in the material description, it was printing another text below.

    I could replicate the issue in our DEV system and our abapers are making the code changes for this form setting.

    Thanks for all your inputs.

    Regards,

    Gincy.

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