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Crystal Reports 11

We are running Crystal Reports 2011 SP11 update 14.0.11.1696. We have had a couple users report that Crystal crashes when exporting reports to PDF or Excel Spreadsheet. Has anyone else experienced this and what was the solution? Thank you.

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 27, 2015 at 04:40 PM

    Just so this thread doesn't get buried, does anyone have any recommendations so that we can fix this? Any help would be much appreciated.

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    • You've got some excellent suggestions here. Other things that may be in play:

      If the report uses default printer driver, is the printer driver the same on all user's computers?

      Is the printer driver the same version?

      What is the database and is the same version client installed?

      Try export to MS Doc format. Does that work? (Doc, xls, pdf all use the same function internally so theoretically you should be seeing the same issue)

      Export to TXT / CSV - does that work? (This uses a different function internally.)

      Is printing consistently good?

      Define crashes: Actual error (if any) - screenshot would be good - or does the designer just close and disappear?

      - Ludek

      Senior Support Engineer AGS Product Support, Global Support Center Canada

      Follow me on Twitter

  • author's profile photo Former Member
    Former Member
    Posted on Dec 17, 2015 at 04:50 PM

    I had a similar problem on a number of computers recently, all running Windows 7 64-bit. After a recent Windows update, some of the system fonts such as Arial get updated. This prevents the export to PDF from including them and generates the errors "Failed to Export Report" if I use the export to PDF menu option from the ActiveX report viewer, and "Method ~ of ~" failed if I try to export to PDF from code. Replacing the Arial fonts from a computer that had not run Windows updates in a while fixed the problem. Also changing the font in the report to Tahoma fixed it as well.

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