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Former Member

Promotion Management Issues with connecting Source sys and promote button

Hi,

Appreciate if any one can advise me on these promotion management issues .


Brief about the system architecture and landscape:

  • I am using promotion management form the detestation system.
  • This is fresh new servers of SAP BI 4.1 SP06.
  • We are using distributed system where with one server for application server another server as web server (tomcat) with webtier.
  • Dev and production system are in different network.
  • We do no have QA system.
  • Issue #1:Creating job in destination system --> Trying to connect source system (Development) with Hostname:6400, Administrator and password. Then I am getting below error. 

           
         Resolution Steps taken so far and Questions:

  • We already opened port in firewall request. We are able to telent <hostanme of dev> 6400 successfully.
  • Tried to login source system using Hostname, cluster name and ip address.
  • Tried login CMC in prodcution with hostname and Ip address.
  • Do I need to apply SAP note 1628154? I see this note talking about Dev to QA with in the same network, Prod different network and LCA as centralized system. But our Dev and prod are in different network.


  • Issue #2: No "Save", "Promote","Schedule" buttons when importing lcmbiar file.
    • Resolution Steps taken so far and Questions:
      • Exported required objects from Dev system in the format of LCMBIAR file. Then created job by importing LCMBIAR file.
      • Now when I tried to promote job the Save, Promote and schedule buttons are not appearing.
      • As per SAP note #1941033. I have tried to login CMC in destination system with hostname and IP address rather than cluster name. Also tried to login destination with hostname and ip address during the promote the job.
      • We are able to see promote button in the source system (Dev).

Not able to attach sap notes. Here is the link: Dropbox - TEMP

Thanks

Venky

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7 Answers

  • Best Answer
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    Former Member
    Oct 29, 2015 at 11:07 PM

    Hi All,

    Issue had been resolved.

    Thank you for all your suggestions.

    Both issues has resolved by opening ports from Destination web server to source reporting/application server in both ways.

    Thanks

    Venky

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  • Oct 22, 2015 at 01:55 PM

    Hi Venkata,

    This is regarding second issue that you are facing-

    In the second screenshot , it seems like you have not looged in to the detsination system.

    That’s why you are getting 'Promote button'.

    I have tested the same.

    I hope this helps.

    Regards,

    Rukaiya

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    Former Member
    Oct 21, 2015 at 05:03 PM

    Hi Venky,

    For issue 1 , please apply KBA-http://service.sap.com/sap/support/notes/1628154

    That should resolve the second issue as well.

    Regards,

    Rajshree

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  • Oct 21, 2015 at 07:26 PM

    Hi Venkata,

    Are you able to telnet the following ports ?

    Assign static request ports to Central management servers of both environments. Restart Central management servers .Make sure both are running fine.


    From source -

    • Telnet  <destination_hostname>  <CMS_Port>
    • Telnet  <destination_hostname>  <CMS_Request_Port>


    From destination -

    • Telnet  <source_hostname>  <CMS_Port>
    • Telnet  <source_hostname>  <CMS_Request_Port>

    Let us know if that works .

    For more reference :

    http://scn.sap.com/community/bi-platform/blog/2012/10/25/promotion-management-in-bi40 

    Regards,

    Rukaiya 

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    • Former Member Jawahar Konduru

      After login to the destination system getting same screen again with destination with ------ and no buttons as shown in issue#2.

      Thanks

      Venky

  • Oct 22, 2015 at 02:00 PM

    Some more details -

    1. Before logging in to the Destination -



    2. After logging in to the Destination -

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    • Former Member

      HI Rukaiya,

      Thanks for your cross check on this issues.

      I have tested with login destination system also. Still I am not able to see those buttons. 😔

      Thanks

      Venky

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    Former Member
    Oct 26, 2015 at 12:57 PM

    As per the Note I am trying to assign dedicated request port number for the Central Management Server. That will giving error when I login into CMC as shown in the issue #1.

    Error:

    Assign dedicated request port numbers to the following Business Objects services

    l Central Management Server

    Apart from that I setup everything and still not able to access dev server from prod in promotion management.

    Thanks

    Venky

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  • Oct 26, 2015 at 03:09 PM

    Hi Venky ,

    I think you should involve you network to check the network communication issue for Live to Live migration  .May be by tracing , they will be able to find the root cause of the issue .

    For the second issue , try this -

    1. Kindly redeploy BOE.war file using the attached KBA -

    1608960 - How to deploy war files in Business Objects BI 4.x using the wdeploy command line utility

    And,

    1. Stop Server Intelligence Agent.

    2. Backup 'packages temp directory' and 'packages ' directory from Business Objects installation directory.

    3. Copy all the DFO files from “\\Program Files (x86)\SAP BusinessObjects\setup\packagestemp” location to “C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\packages” location.

    4. Start Server Intelligence Agent.

    If you still get the issue then repair BI 4.1 environment.

    Kind Regards,

    Rukaiya

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